Rajasthan SSO ID Helpdesk & Support Guide: Helpline & Email
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If you encounter technical errors, account lockouts, duplicate profile issues, or verification failures on the Rajasthan Single Sign-On portal, the official SSO helpdesk is available to assist you. Contact state technical support directly through phone helplines, email, or local e-Mitra help nodes.
Official Rajasthan SSO ID Helpdesk Contact Information
Reach out to the official Department of Information Technology & Communication (DoIT&C) support team using the verified channels below:
- Helpline Phone Number: 0141-5153222 / 0141-2922241
- Helpdesk Email Support:
helpdesk.sso@rajasthan.gov.in - e-Mitra Support Email:
support.emitra@rajasthan.gov.in - Office Hours: Monday to Friday (9:30 AM to 6:00 PM on official government working days)
How to Submit a Support Query to the SSO Helpdesk
To ensure quick resolution when emailing or calling support regarding an account issue, follow this checklist:
- State Your Full Name: As recorded in your Jan Aadhaar or Aadhaar card.
- Mention Your Active SSO ID: Clearly specify the username/ID linked to your account.
- Attach Registered Contact Details: Provide your registered mobile number and email address.
- Include Error Screenshots: Take a clear screenshot of the error message displayed on your screen.
- Provide Identity Proof: Attach a copy of your Jan Aadhaar or Aadhaar card for quick verification.
Common SSO Technical Issues & Immediate Solutions
| Issue / Error Type | Primary Cause | Recommended Action / Helpdesk Route |
|---|---|---|
| Duplicate SSO ID Created | Multiple logins via different documents | Email helpdesk to merge IDs into one active profile |
| Mobile OTP Not Received | Network failure or incorrect profile number | Use SMS recovery or perform an Aadhaar e-KYC sync |
| Profile Data Mismatch | Discrepancy in Jan Aadhaar details | Update Jan Aadhaar first, then click "Fetch Data" in SSO |
| Inaccessible Account | Forgotten credentials & lost old mobile SIM | Submit Aadhaar verification request to SSO Helpdesk email |
Frequently Asked Questions
What is the response time for the SSO helpdesk email?
Official email responses typically take between 24 to 48 working hours, depending on ticket volume.
Can I visit a physical office to resolve SSO ID profile errors?
Yes, you can visit any nearby government e-Mitra kiosk or District IT Cell (DoIT&C Office) to resolve critical profile mapping or identity verification errors in person.